Diagnostics Service Levels

The full diagnostics service level, as defined in the following table, is enabled for new appliances when they are shipped. Depending on the specific support requirements at your site, you can configure remote diagnostics to operate at a "lower" service level. Note the main differences between full diagnostics and lower service levels:
  • Full diagnostics data includes system log files, which may contain SQL query text and schema DDL information (table and column names).
  • No email channel is available for full diagnostics; the web service must be used.

Both predefined system alerts and user-defined alerts are captured in diagnostics data. For information about configuring alerts, see System Alerts. Note that user-defined alert messages may get sent over the network as part of remote diagnostics data.

Service Level Description
Full Diagnostics System log files, full crash dumps, telemetry data, and system alerts are all included in the full set of diagnostics data that is sent to support. Log files may contain SQL query text and schema DDL information. The email channel is not available for this service level.
Alerts, Crash Reporting, and Telemetry Data Only Crash dumps, telemetry data, and system alerts are included. No logs are included. Web service and email channels are both available.
Alerts and Crash Reporting Only Crash dumps and system alerts are included. No logs are included. Web service and email channels are both available.
Alerts and Telemetry Data Only Telemetry data and system alerts are included. No logs are included. Web service and email channels are both available.
Alerts Only Only system alerts are included. No logs are included. Web service and email channels are both available.
Disabled (Communication Type in SMC) Disabling the communication type in the SMC disables remote diagnostics support completely. In this case customers open support tickets as needed and provide diagnostics information on request from Customer Support.
Note: Collecting and sending diagnostics data to support with the ybcli system diagnostics command is a completely separate process from diagnostics data collection. The data that ybcli collects may contain SQL query text and schema DDL information.