Overstock Achieves Analytic Breakthroughs to Drive Customer Engagement

Analytics Innovation at Overstock

Powering Advanced Analytics at Overstock

In the first six months of deployment, the Yellowbrick Data Warehouse enabled Overstock data scientists to deliver these previously impossible analytic applications:

Lifetime Value Analysis

• Overstock.com values long term customer relationships. Using the Yellowbrick Data Warehouse, Overstock data scientists can now perform previously impossible pivot-based time series analysis of Customer Lifetime Value data. This helps identify key influences behind customer acquisition and retention.
• This analysis also revealed optimizations in marketing spend to enable more efficient marketing of key products and increased lifetime value.

Sophisticated Historical Campaign Reporting

• Previously, campaign reporting could only analyze 60 - 90 days of historical data at a time. Wider date spans simply took too long or were too expensive to execute. Using the Yellowbrick Data Warehouse, Overstock now completes multi-year historical campaign reports in minutes, up to 50x faster than before.
• One specific example of previously impossible analytics is analyzing 182 billion rows of historical campaign data in under 2 minutes.

Fraud Management

• The Overstock Fraud Management team analyzes historical order patterns to detect fraudulent activity. Previously, it was impossible to complete a very complex matching of orders with IP addresses on existing platforms, as the heavy computation would either time out or take weeks to complete. With Yellowbrick, this task completed in less than 3 hours.

Delivering Real Business Value

Overstock is gaining tremendous value from the Yellowbrick Data Warehouse:

• Data scientists are more productive. New insights are often realized in hours or days compared to weeks, and they can ask new questions that previously were not even considered due to constrained analytic capability.
• The fixed budget of an appliance enables data scientists to work without limits, running heavy workloads around the clock without unknowingly increasing spend.
• The data science team now works freely in their own space, relieving pressure on the traditional data warehouse.

These benefits have been achieved in a demanding production environment where the Yellowbrick Data Warehouse has impressed the Overstock team by its stability as much as by its performance. Yellowbrick Data has also shown a comprehensive and mature approach to the services delivered including:

• One-hour installation compared to multiple days for traditional solutions
• Simple administration, graphical management interface, auto-indexing of all columns
• No grooming, garbage collection, or vacuuming processes to manage
• Easy integration with Overstock enterprise platforms: Tableau, MicroStrategy, Dataiku, Syncsort ETL, and LDAP

Analytics at the Speed of Thought

The Yellowbrick Data Warehouse has rapidly become an integral part of the Overstock data warehousing architecture and a key platform to power the Data Science team. As JP Knab, SVP of Marketing and Revenue Creation at Overstock.com said, “Overstock analytics team members can operate at the speed of thought when using the Yellowbrick Data Warehouse. They are now able to quickly find new insights and use those insights to build processes for predictive analysis on a fast- enough timeline to keep up with the quickly-moving world of e-commerce.”